Handling Noreply Email Suspensions - Frequently asked questions
Discover solutions to common issues with customer messages from noreply emails getting suspended. Explore FAQs to troubleshoot and resolve these challenges effectively.
Frequently asked questions
Why are my customer's messages from a no-reply email getting suspended?
Messages from no-reply email addresses are automatically suspended by Zendesk. This is because the system is designed to prevent spam and ensure that only legitimate emails are processed. If you want to learn more about why emails might be…
Can I allow specific no-reply email addresses in Zendesk?
Yes, you can add specific no-reply email addresses to your allow list in Zendesk. While this doesn't guarantee that these emails won't be suspended, it does increase the likelihood that they will be processed. For more details on how to manage your…
How can I stop no-reply emails from being suspended in Zendesk?
To reduce the chances of no-reply emails being suspended, add them to your allow list. This action increases the likelihood of these emails being accepted, although it doesn't completely prevent suspension. For more information on managing email…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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