Using Comment Flags for Email Spoofing Defense - Frequently asked questions
Frequently asked questions
What are email spoofing flags in Zendesk tickets?
Email spoofing flags in Zendesk tickets help identify potential phishing attempts. These flags appear as warning icons next to comments in ticket conversations that might be email phishing attempts. They only show up for comments created from…
How can agents respond to flagged comments in Zendesk?
Agents have several options for responding to flagged comments in Zendesk, depending on their organization's policies. They can solve the ticket with caution, mark it as spam and suspend the user, or reassign the ticket to a security group for…
What types of email spoofing messages might appear in Zendesk?
Zendesk may display four types of email spoofing messages: 'Possible Reply to end user spoof', 'Possible Reply to agent spoof', 'Potential comment spoof', and 'Possible Other user update'. Each message indicates a different potential risk, such as…
Why are email spoofing flags important for Zendesk agents?
Email spoofing flags are crucial for Zendesk agents as they help identify potential phishing attacks. These flags notify agents of suspicious comments, allowing them to take appropriate actions to protect the system and users. By highlighting…
Can email spoofing flags be removed in Zendesk?
No, email spoofing flags cannot be removed in Zendesk. These flags are designed to alert agents to potential phishing attempts without affecting the workflow of end users and agents. They serve as a permanent indicator of potential risk within…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
