Managing End Users in Side Conversations - Frequently asked questions
Frequently asked questions
How are users created by side conversations in Zendesk?
Users are automatically created when a side conversation includes an email address not already in your Zendesk account. When a team member starts a side conversation via email, they can include any email address, not just those of existing admins,…
Can I manage users created by side conversations in Zendesk?
Yes, you can manage users created by side conversations just like any other user in Zendesk. Once a user is added through a side conversation, you can view their profile, edit their information, or delete them if necessary. For instance, if their…
How can I find and delete users created by side conversations in Zendesk?
To find and delete users created by side conversations, ensure that user and organization tagging is enabled in your account. This feature tags new users with 'createdforside_conversation', making them easier to identify. In the Zendesk ticket…
What happens if I delete a user created by a side conversation in Zendesk?
If you delete a user created by a side conversation, their information will no longer be displayed in any existing side conversations they were involved in. Instead, their name will appear as '[Deleted user]'. This means that while you can remove…
Why might users created by side conversations not have a tag in Zendesk?
Users created by side conversations might not have a 'createdforside_conversation' tag if user and organization tagging is not enabled in your Zendesk account. Without this setting, it can be challenging to identify users added through side…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
