Self-Service Best Practices - Frequently asked questions
Frequently asked questions
How can I create a successful knowledge base?
Creating a successful knowledge base involves strategic planning and execution. Start by identifying the common issues your customers face and structure your content around these problems. This empowers users to solve problems independently,…
What are the best practices for optimizing self-service channels?
Optimizing self-service channels is crucial for enhancing user experience and efficiency. Start by measuring the performance of your self-service options to identify areas for improvement. Use analytics to track user interactions and adjust your…
How do I drive traffic to my knowledge base and community?
Driving traffic to your knowledge base and community involves increasing awareness and engagement. Start by promoting your knowledge base through various channels, such as social media, newsletters, and your website. Encourage user interaction by…
What are the steps to streamline my knowledge base?
Streamlining your knowledge base involves organizing content effectively to enhance user experience. Start by categorizing your content into clear sections that reflect the types of issues your users face. Ensure that your knowledge base is easy…
How can I optimize my help center content for bots and autoreplies?
Optimizing your help center content for bots and autoreplies involves ensuring that your articles are clear and concise. This helps AI agents and bots provide accurate responses to user queries. Focus on creating content that is easy to understand…
What are the best practices for developing content for a knowledge base?
Developing content for a knowledge base requires a structured approach to ensure quality and relevance. Start by identifying the most common issues your users face and create content that addresses these problems. Ensure your articles are clear,…
How can I find customer issues to start my knowledge base?
Finding customer issues to start your knowledge base involves understanding the common problems your users face. Begin by analyzing support tickets, customer feedback, and user interactions to identify recurring issues. Use this information to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
