Report on Tickets with Attachments in Explore - Frequently asked questions
Discover how to report on tickets with attachments in Zendesk Explore. This page answers common questions and provides insights into tracking and analyzing ticket data.
Frequently asked questions
Can I report on the number of tickets with attachments in Zendesk Explore?
Unfortunately, you cannot directly report on the number of tickets with attachments in Zendesk Explore. Explore does not have a built-in metric or attribute that captures data specifically about ticket attachments. However, you can still access…
Is there a way to export ticket attachments data from Zendesk?
Yes, you can export ticket attachments data from Zendesk by performing a JSON ticket export. This export will include links to the attachments of the tickets. While Zendesk Explore doesn't provide a direct metric for ticket attachments, the JSON…
Can I use the Zendesk API to report on tickets with attachments?
Currently, there is no native way to report on the number of tickets with attachments using the Zendesk API. However, you can export a JSON file containing all your tickets, which includes links to the attachments. This method allows you to…
How can I provide feedback to Zendesk about reporting features?
If you have suggestions or feedback about reporting features in Zendesk, you can share them with the Zendesk Product team. They encourage users to post in the Feedback - Reporting and analytics (Explore) topic. By using the provided template to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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