Guide Team Publishing in Zendesk - Frequently asked questions
Frequently asked questions
What is Zendesk Guide Team Publishing?
Zendesk Guide Team Publishing is a feature that enhances knowledge management workflows. It allows teams to collaborate on content by setting up workflows for reviewing, approving, and publishing articles. This feature also enables staging content…
How does the article state system work in Zendesk Guide Team Publishing?
The article state system in Zendesk Guide Team Publishing helps manage the lifecycle of content. Articles can be in states such as Published, Drafts, In Progress, Awaiting Review, Ready to Publish, and Archived. Each state serves a specific…
Can reviewers add comments or suggest edits in Zendesk Guide?
Currently, Zendesk Guide does not support a 'track changes' feature for reviewers to add comments or suggest edits without altering the text. However, there are workarounds. For those familiar with Zendesk, reviewers can edit the article directly,…
What are the possible workflows in Zendesk Guide Team Publishing?
Zendesk Guide Team Publishing offers flexible workflows to streamline content management. These workflows vary depending on your plan, with specific options for Enterprise plans. The workflows allow for collaboration on new and updated content,…
How can I manage article assignments in Zendesk Guide?
In Zendesk Guide, articles can be directly assigned or reassigned to team members, facilitating efficient content management. This feature ensures that the right team members are responsible for each stage of the article's lifecycle. Admins can…
What happens when an article is archived in Zendesk Guide?
When an article is archived in Zendesk Guide, it is unpublished and moved to the archive, making it unavailable in knowledge base searches. This state is useful for content that is no longer relevant or needed. Any article, regardless of its…
Are notifications possible for article review and publication in Zendesk Guide?
Yes, Zendesk Guide supports notifications for article review and publication processes. This feature helps streamline the workflow by alerting the relevant team members when an article needs attention. For instance, when an article is submitted…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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