How to Navigate Zendesk Policies - Frequently asked questions
Frequently asked questions
What are the main categories of Zendesk policies and programs?
Zendesk offers a variety of policies and programs to support its users. These include policies and agreements, customer support, training services, a startups program, and professional services release notes. Each category is designed to help users…
What support services does Zendesk offer?
Zendesk provides comprehensive customer support services to assist users with their needs. This includes access to product guides, best practices, and how-to resources. Additionally, Zendesk offers role-based guides for agents, developers, and…
How can I access Zendesk training services?
Zendesk offers training services to help users maximize their use of the platform. These services include video tutorials, community resources, and regular updates to keep users informed about new features and best practices. Training is designed…
What is the Zendesk Startups program?
The Zendesk Startups program is designed to support new businesses by providing them with the tools and resources they need to succeed. This program offers startups access to Zendesk's customer service software, helping them build strong customer…
Where can I find Zendesk's professional services release notes?
Zendesk provides professional services release notes to keep users informed about updates and changes to their services. These notes are essential for users who want to stay up-to-date with the latest enhancements and features available in…
What resources are available for Zendesk agents?
Zendesk offers a comprehensive agent guide to help agents navigate the platform effectively. This guide includes best practices, how-tos, and role-specific resources to ensure agents can provide the best customer service…
How does Zendesk ensure user privacy and data protection?
Zendesk is committed to user privacy and data protection, as outlined in their Privacy Notice and Cookie Notice. They also provide a Trust Center and options for users to manage their personal information, including a 'Do Not Sell or Share My…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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