How to Use CSAT Resources - Frequently asked questions
Frequently asked questions
What are CSAT ratings in Zendesk Support?
CSAT ratings in Zendesk Support are a way for customers to provide feedback on their experience by rating solved tickets. The survey is designed to be quick and simple, maximizing response rates while gathering essential data: a positive or…
How can I enable and use CSAT in Zendesk?
Enabling and using CSAT in Zendesk allows you to gather valuable customer feedback on their support experience. To enable CSAT, you need to configure the settings in your Zendesk account, allowing customers to rate their solved tickets. Once…
Can customers change their satisfaction rating in Zendesk?
Yes, customers can change their satisfaction rating in Zendesk. If a customer initially provides a rating and later decides to change it, they have the option to update their feedback. This flexibility ensures that the feedback reflects the most…
How can I customize the customer satisfaction survey in Zendesk?
Customizing the customer satisfaction survey in Zendesk allows you to tailor the feedback process to better suit your business needs. You can modify the survey's appearance and content to align with your brand and gather more relevant feedback from…
Why are my satisfaction surveys not being sent in Zendesk?
If your satisfaction surveys are not being sent in Zendesk, there could be several reasons, such as incorrect settings or technical issues. It's important to check your survey configuration and ensure that all necessary conditions for sending…
How can I improve my customer satisfaction ratings in Zendesk?
Improving customer satisfaction ratings in Zendesk involves implementing best practices and strategies to enhance the customer experience. This can include training your support team, optimizing response times, and personalizing customer…
What are some best practices for maximizing CSAT survey response rates?
To maximize CSAT survey response rates, it's important to keep surveys short and simple, send them promptly after ticket resolution, and personalize them when possible. These practices encourage more customers to participate and provide valuable…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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