Add Instagram to Zendesk - Frequently asked questions
Frequently asked questions
Why can't I add Instagram Direct to my Zendesk account?
If you're unable to add Instagram Direct to your Zendesk account, it might be due to your plan level or the Zendesk Agent Workspace not being enabled. To resolve this, first check your plan level by navigating to Admin Center > Account > Billing…
How do I check if my Zendesk plan supports Instagram Direct?
To check if your Zendesk plan supports Instagram Direct, you need to verify your plan level. Navigate to Admin Center > Account > Billing > Subscription. If you have a Suite account, you're automatically eligible for Instagram Direct integration….
What is the Zendesk Agent Workspace and why do I need it for Instagram Direct?
The Zendesk Agent Workspace is a feature required to use Instagram Direct in Zendesk. If you can't add Instagram Direct, ensure the Agent Workspace is enabled. Go to Admin Center > Workspaces > Agent tools > Agent workspace, and check the box to…
How can I verify if Instagram Direct is successfully integrated with Zendesk?
To verify the successful integration of Instagram Direct with Zendesk, navigate to Admin Center > Channels > Messaging. Here, you should be able to locate the Instagram account you added. This confirms that the integration process was successful…
Is there a video guide for setting up Instagram Direct in Zendesk?
Yes, there is a video guide available for setting up Instagram Direct in Zendesk. Once your account is eligible, you can follow the step-by-step setup process in the video. This guide will help you through the integration process, ensuring you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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