Privacy & Data Protection in Zendesk Support - Frequently asked questions
Explore common questions about privacy and data protection laws in Zendesk Support. Learn about compliance, data handling, and user privacy in this comprehensive FAQ guide.
Frequently asked questions
How can Zendesk help me comply with privacy and data protection laws?
Zendesk offers several features across its products to help you comply with privacy and data protection laws. These features are detailed in various articles within the Zendesk Help Center, covering compliance in Zendesk Support, Insights, and…
What resources does Zendesk offer for GDPR compliance?
Zendesk provides an on-demand webinar focused on GDPR compliance to help you understand the necessary steps and features available for compliance. This is part of a broader set of resources aimed at helping you navigate privacy and data protection…
Can I anonymize or delete user data in Zendesk?
Yes, Zendesk allows you to anonymize or delete user data, which is crucial for complying with privacy laws like GDPR. You can manage this process efficiently by creating lists to sort specific tickets by chosen parameters, allowing for bulk actions…
Where can I find more information about EU Data Protection in Zendesk?
For more detailed information about EU Data Protection, you can visit the Zendesk Legal website. This site provides comprehensive resources and guidance on how Zendesk products align with EU Data Protection regulations, ensuring that your use of…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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