Change Email Template Fonts - Frequently asked questions
Discover how to change email template fonts in Zendesk. Find answers to common questions about customizing your email templates, font options, and more.
Frequently asked questions
How can I change the font in my Zendesk email templates?
To change the font in your Zendesk email templates, you'll need to edit the content placeholder in the email HTML template. This involves replacing the current{{content}}placeholder with a custom template that specifies your desired font…
What is the process to locate the default styles in Zendesk email templates?
To locate the default styles in your Zendesk email templates, you need to send a test email to yourself and examine the original email content. Once you receive the test email, use your email application's 'Show original' feature to view the raw…
Can I change the font for user names and dates in Zendesk emails?
Changing the font for user names and dates in Zendesk emails can be tricky, as these elements might not be included in the{{content}}placeholder. The{{content}}placeholder primarily contains ticket comments and user profile photos. A…
How do I replace the default font with Verdana in Zendesk email templates?
To replace the default font with Verdana in your Zendesk email templates, you need to modify the{{content}}placeholder template. Remove Verdana from the initialifstatement and add it to the replacement section. For example: ```html {% if…
What should I do if my font changes in Zendesk emails aren't working?
If your font changes in Zendesk emails aren't working, try reverting to the default template and making adjustments directly in the HTML. Click the 'Revert to Default' button under the HTML Template box. Then, locate the line with the font-family…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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