Change Font for Names and Dates in Zendesk Emails
Can I change the font for user names and dates in Zendesk emails?
Changing the font for user names and dates in Zendesk emails can be tricky, as these elements might not be included in the{{content}}placeholder.
The{{content}}placeholder primarily contains ticket comments and user profile photos. A workaround is to use agent signatures for formatting, as they are within the scope of font changes. Alternatively, you can set up an unformatted email template and manually add the agent's name in their signature.
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