What's New in Zendesk July 2024 - Frequently asked questions
Frequently asked questions
What new features are available for accounts and billing in Zendesk July 2024 update?
In the July 2024 update, Zendesk introduced several enhancements for accounts and billing. You can now test-drive selected product add-ons with a 30-day trial if eligible, and enter your VAT or GST number when adding or changing a payment method….
How has the Admin Center improved in the Zendesk July 2024 update?
The Admin Center received several updates in July 2024. The data importer now supports creating and updating records within a single job, and premium sandboxes can replicate free Marketplace apps. An 'express sandbox' option is available for faster…
What changes have been made to the Guide in Zendesk's July 2024 update?
In the July 2024 update, Guide admins can now select up to 10 user segments when setting article visibility permissions. This allows for more complex viewing permissions by defining user segments once and reusing them as needed. This enhancement…
What new operators are available for Zendesk's bot builder in July 2024?
The July 2024 update introduces new operators for the bot builder's branch by condition step. You can now use number operators like 'is greater than' or 'is equal to', and additional string operators such as 'begins with' or 'ends with'. These…
How has the call console improved in Zendesk Talk's July 2024 update?
The July 2024 update for Zendesk Talk enhances the call console experience for outbound calls. Users can now change the outbound line before placing a call and use a search function to find the needed outbound line. These improvements aim to…
What enhancements have been made to Zendesk QA in the July 2024 update?
Zendesk QA received several enhancements in the July 2024 update. AI agent QA now allows for better chatbot quality assurance by analyzing interactions and identifying errors. The Zendesk QA dashboard has also been improved with easier filter…
What is the new Relay app introduced in Zendesk's July 2024 update?
The Relay app, introduced in the July 2024 update, is a Built by Zendesk Labs app available on the Zendesk Marketplace. It allows companies to send proactive messages to customers via SMS or WhatsApp, useful for service incidents, delivery delays,…
What security enhancements are included in Zendesk's July 2024 update?
The July 2024 update includes a security enhancement for customers with the Advanced Data Privacy and Protection add-on. They can now delete tickets by group, allowing for more flexible data retention…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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