Disable Verification Emails - Frequently asked questions
Frequently asked questions
Can I disable verification emails for end users in Zendesk?
You can't fully disable verification emails for end users in Zendesk, but there's a workaround. If you're using a custom ticket submission form, you can use the Zendesk API to verify users as they're created, preventing the verification email from…
How can I verify users automatically in Zendesk using the API?
You can automatically verify users in Zendesk using the Tickets API when they submit a ticket through a custom form. This prevents the verification email from being sent. To achieve this, include a 'verified' attribute set to true in the API…
What are the risks of using the Zendesk API to verify users?
Using the Zendesk API to verify users automatically has some risks, particularly with incorrect email addresses. Since the API verifies any email provided, users might not receive responses if their email is entered incorrectly. This method…
Can I use the Requests API to verify users in Zendesk?
No, you cannot use the Requests API to verify users in Zendesk. Only the Tickets API endpoint can be used for this purpose. The Tickets API allows you to verify users upon ticket creation, which prevents the verification email from being sent. If…
What is the correct API payload to verify users in Zendesk?
To verify users in Zendesk using the API, you need to include a specific payload when creating a ticket. This payload should include a 'verified' attribute set to true. Here's an example of the payload: ``` { "ticket": { "subject": "subject…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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