Send Proactive Chat Messages in Native Language - Frequently asked questions
Discover how to send proactive chat messages in your visitor's native language. Explore frequently asked questions to enhance your Zendesk support experience.
Frequently asked questions
How can I send proactive chat messages in multiple languages using Zendesk?
To send proactive chat messages in multiple languages with Zendesk, you need to create a separate trigger for each language. This involves duplicating the existing language trigger or creating new ones from scratch. Each trigger will be set to send…
What is the default language trigger in Zendesk?
Zendesk provides a default language trigger as an example to help you send messages in specific languages. This default trigger is set up to send a message in French to French-speaking audiences. You can use this default trigger as a template to…
How does Zendesk determine a visitor's location for chat triggers?
Zendesk determines a visitor's location using the visitor's country code, which is a condition available in chat triggers. This allows you to send location-specific messages to your visitors. For instance, you can set up triggers to send different…
Can I use visitor locale instead of location for chat triggers in Zendesk?
Currently, Zendesk chat triggers do not support using the visitor locale as a condition. Instead, the visitor's country code is used to determine the location for sending messages. While using the locale would be beneficial for more precise…
What happens if a visitor's location isn't targeted with a specific language trigger?
If a visitor's location isn't specifically targeted with a language trigger, a default 'catch-all' message in English is sent. This ensures that all visitors receive a message, even if their location doesn't match any specific language trigger….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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