Understanding Zendesk's Default Language Trigger
What is the default language trigger in Zendesk?
Zendesk provides a default language trigger as an example to help you send messages in specific languages. This default trigger is set up to send a message in French to French-speaking audiences.
You can use this default trigger as a template to create additional triggers for other languages. By duplicating and modifying the default trigger, you can easily set up a system to send proactive messages in various languages based on the visitor's location.
More related questions
How can I send proactive chat messages in multiple languages using Zendesk?
To send proactive chat messages in multiple languages with Zendesk, you need to create a separate trigger for each language. This involves duplicating the existing language trigger or creating new ones from scratch. Each trigger will be set to send…
How does Zendesk determine a visitor's location for chat triggers?
Zendesk determines a visitor's location using the visitor's country code, which is a condition available in chat triggers. This allows you to send location-specific messages to your visitors. For instance, you can set up triggers to send different…
Can I use visitor locale instead of location for chat triggers in Zendesk?
Currently, Zendesk chat triggers do not support using the visitor locale as a condition. Instead, the visitor's country code is used to determine the location for sending messages. While using the locale would be beneficial for more precise…
What happens if a visitor's location isn't targeted with a specific language trigger?
If a visitor's location isn't specifically targeted with a language trigger, a default 'catch-all' message in English is sent. This ensures that all visitors receive a message, even if their location doesn't match any specific language trigger….
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