Creating Ticket Deletion Schedules - Frequently asked questions
Frequently asked questions
What is the purpose of deletion schedules in Zendesk?
Deletion schedules in Zendesk help manage data retention by automatically deleting archived tickets. These schedules are crucial for companies to comply with data retention laws, such as GDPR, by ensuring that personal data is not kept longer than…
How do I create a deletion schedule in Zendesk?
To create a deletion schedule in Zendesk, navigate to the Admin Center and select Security > Deletion schedules. Here, you can create up to ten schedules by clicking 'Create deletion schedule'. When setting up a schedule, you can add conditions…
Can I delete tickets that are not archived using deletion schedules?
No, deletion schedules in Zendesk only apply to archived tickets. Archived tickets are those that have been closed for more than 120 days. If you attempt to set a schedule for tickets less than 120 days old, it won't work because the feature is…
What conditions can I use for deletion schedules in Zendesk?
In Zendesk, you can use various conditions to tailor your deletion schedules. These include categories like Last updated, Custom fields, Brand, Form, Group, Type, Requester, Organization, and Tags. Each condition allows you to specify criteria for…
How do I activate a deletion schedule in Zendesk?
To activate a deletion schedule in Zendesk, go to the Admin Center, select Security > Deletion schedules, and find the inactive schedule you want to activate. Click the options menu icon next to the schedule and select 'Activate'. You'll need to…
How can I manage my deletion schedules in Zendesk?
Managing deletion schedules in Zendesk is straightforward. You can activate, deactivate, edit, delete, or clone a schedule using the options menu icon next to each schedule. Remember, a schedule must be inactive before you can delete it. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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