Improve Talk Call Console - Frequently asked questions
Frequently asked questions
What are the recent improvements to the Zendesk Talk call console?
Zendesk has introduced three key improvements to the Talk call console, enhancing the experience for agents making outbound calls. These changes include the ability to change the outbound line before placing a call, automatic matching of the…
How can I change the outbound line before making a call in Zendesk Talk?
You can now change the outbound line before making a call in Zendesk Talk. When you start a call from a number, the call console opens with the ticket requester's number populated, allowing you to select a different line before hitting the 'Call'…
How does the country code selection work in the updated Zendesk Talk call console?
The country code in the Zendesk Talk call console now automatically matches the selected outbound line. This means that when you open the call console, it defaults to the country code of the line you have chosen. For example, if you select an…
What is the new searchable outbound line selector in Zendesk Talk?
The new searchable outbound line selector in Zendesk Talk allows agents to quickly find and select the desired line by typing the number, name, or brand of the line. This feature is a significant time saver for users with multiple phone lines….
Why did Zendesk make changes to the Talk call console?
Zendesk made changes to the Talk call console to enhance the productivity of Talk agents. These improvements are part of a series of updates aimed at streamlining the calling process and making it more efficient. The recent changes, including the…
Do I need to do anything to access the new Zendesk Talk call console features?
No action is required on your part to access the new Zendesk Talk call console features. All changes are live and available to all Talk customers automatically. These updates are designed to enhance your experience without requiring any additional…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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