Single Sign-On in Zendesk - Frequently asked questions
Frequently asked questions
What are the different types of SSO options available in Zendesk?
Zendesk offers three types of Single Sign-On (SSO) options: social account, business account, and enterprise SSO. Social and business account SSO allow users to sign in using their social or business accounts, such as Google, Microsoft, Facebook,…
How can admins and agents sign in using SSO in Zendesk?
Admins and agents in Zendesk can sign in using their Google, Microsoft, or Zendesk accounts. They can also sign in directly by navigating to their Zendesk URL and entering their username and password. This flexibility allows for seamless…
Can end users sign in with social accounts in Zendesk?
Yes, end users can sign in to Zendesk using their social accounts. They have the option to authenticate using platforms like X (formerly Twitter), Facebook, Google, and Microsoft. This provides a convenient way for users to access Zendesk without…
What is enterprise SSO in Zendesk and how does it work?
Enterprise SSO in Zendesk allows users to authenticate through a corporate server or third-party identity provider, bypassing Zendesk's native authentication. When users access your Zendesk account, they are redirected to your corporate server or…
Can you use multiple SSO configurations in Zendesk?
Yes, Zendesk allows you to have multiple active SAML and JWT SSO configurations. These configurations can be assigned to different collections of users, each with their own remote sign-in pages. This flexibility is ideal for organizations with…
What happens if your SSO service is temporarily unavailable in Zendesk?
If your SSO service is temporarily unavailable, you can still access your Zendesk account. Zendesk provides a fallback mechanism that allows users to log in using Zendesk authentication if the external SSO service is down. This ensures that your…
How does Zendesk handle user data with enterprise SSO?
With enterprise SSO, Zendesk stores only the user's name and email address by default. However, it's possible to sync additional user data, such as the user's organization, from your corporate user authentication system to Zendesk. This…
What are the enterprise SSO options available in Zendesk?
Zendesk offers two enterprise SSO options: JSON Web Token (JWT) and Secure Assertion Markup Language (SAML). JWT sends credentials and user information in JSON format encrypted with a Zendesk Shared Secret, while SAML is supported by many…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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