Zendesk User Content & Conduct Policy - Frequently asked questions
Frequently asked questions
What is the Zendesk User Content and Conduct Policy?
The Zendesk User Content and Conduct Policy outlines the standards and rules for using Zendesk services. It ensures that services are not used for abusive, harmful, or objectionable content. The policy is part of the Zendesk Main Services Agreement…
How does Zendesk handle policy violations?
Zendesk takes policy violations seriously and may suspend or terminate accounts for breaches. They can also remove content that violates the policy. Users are encouraged to report violations, and Zendesk may involve law enforcement if necessary….
What types of content are prohibited by Zendesk?
Zendesk prohibits content such as spam, illegal activities, malicious products, hate speech, child exploitation, harassment, deceptive behavior, and intellectual property infringement. These rules help maintain a safe and respectful environment for…
What should I do if I suspect a policy violation on Zendesk?
If you suspect a policy violation, you should report it using the form provided by Zendesk. Provide as much detail as possible to assist in their investigation. While Zendesk may be limited in some responses, they encourage all reports of…
How does Zendesk ensure compliance with its policy?
Zendesk ensures compliance by monitoring reports of violations and using machine learning to detect phishing activities. They may suspend accounts and remove content that breaches the policy. Subscribers are responsible for ensuring their users…
What actions can Zendesk take against violators?
Zendesk can suspend or terminate accounts, remove content, and block future access for policy violators. They may also refer illegal activities to law enforcement. These actions help protect the integrity of their services. For more information,…
What is Zendesk's stance on intellectual property infringement?
Zendesk prohibits using its services to infringe on third-party intellectual property rights. They may suspend services if a business's primary purpose is infringement, even if not directly using Zendesk. For more details, refer to the [original…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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