image for site

How to Sign Up for Live Chat - Frequently asked questions

Discover answers to common questions about signing up for a live chat account. Learn about the process, requirements, and troubleshooting tips.

Frequently asked questions

How do I add live chat to my existing Zendesk Support account?

To add live chat to your existing Zendesk Support account, simply log in to your account and click the Product Tray icon at the top of the page. From there, select Chat and follow the on-board instructions to sign up for a Chat trial account. When…

What options do I have for signing up for Zendesk live chat?

When you're ready to add Zendesk's live chat to your customer support, you have two main options: adding live chat to an existing Support account or signing up for a Zendesk Suite trial. If you're already a Zendesk Support customer, you can easily…

Can I continue using Zendesk Chat after the trial without subscribing to Sell?

Yes, you can continue using Zendesk Chat after the trial without subscribing to Sell. If you accidentally start a Sell trial, you can downgrade it and start your Chat account from the Admin Center. This ensures that you won't be required to…

What features are included in the Zendesk Chat trial?

The Zendesk Chat trial includes a comprehensive set of features to help you get started. During the 30-day free trial, you'll have access to unlimited chats, triggers, departments, full widget customization, and a weekly analytics report. These…

How can new customers sign up for a Zendesk Suite account?

New customers interested in signing up for a Zendesk Suite account can do so by visiting the Zendesk Suite page. This is the starting point for accessing a comprehensive set of tools, including live chat, to enhance your customer support. The…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites