Attempts and Answers are key metrics in Zendesk's Answer Bot reporting that help you understand the bot's activity.Attemptsrefer to all instances where the Answer Bot tried to offer content, regardless of success.Answersare the…
Unsuccessful attempts occur when the Answer Bot cannot find relevant content to offer. In these cases, the bot does not provide any article suggestions to the customer. For instance, if Answer Bot is set to respond to 200 tickets but cannot find…
Yes, you can create a custom report for Unsuccessful attempts in Zendesk Explore. Although there's no prebuilt report, you can use the Article Recommendations dataset. To build this report, select Unsuccessful attempts as the metric and add the…
Zendesk Answer Bot metrics like Attempts and Answers are calculated based on the bot's interaction with customer tickets. For example, if 300 tickets are submitted and the bot is set to respond to those from a specific email, it might attempt to…