Add Help Center Theme to Guide - Frequently asked questions
Frequently asked questions
How many help center themes can I add to Zendesk Guide?
You can add up to 10 help center themes in Zendesk Guide. By default, Guide includes the Copenhagen standard theme, but you can add more themes, up to a total of 10, including the default theme. However, keep in mind that only one theme can be live…
What are the different ways to add a help center theme in Zendesk Guide?
There are several ways to add a help center theme in Zendesk Guide. You can create a fresh copy of the default Copenhagen theme, copy an existing theme, import a theme from your computer, or import a theme from GitHub. Each method allows you to…
How do I create a copy of the Copenhagen theme in Zendesk Guide?
To create a copy of the Copenhagen theme in Zendesk Guide, click the Customize design icon in the sidebar to open the Themes page. Then, click 'Add theme' and select 'Add Copenhagen theme'. This will create a fresh copy of the default theme for you…
How can I import a theme from GitHub into Zendesk Guide?
To import a theme from GitHub into Zendesk Guide, navigate to the Themes page by clicking the Customize design icon in the sidebar. Then, click 'Add theme' and select 'Add from GitHub'. This will allow you to set up the GitHub integration and…
What should I do if my Copenhagen theme isn't resetting properly?
If your Copenhagen theme isn't resetting properly, ensure that the new theme is set as Live. If it is, try accessing it on a different browser or clear your cache and cookies before trying again. This should help resolve any issues with the theme…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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