Reporting on Support Activity in Zendesk - Frequently asked questions
Frequently asked questions
How can I use built-in reports in Zendesk Suite?
Zendesk Suite offers a variety of prebuilt reports to help you monitor support activity across all channels. These reports are organized into dashboards that you can share with others. Each dashboard contains multiple reports based on best…
How do I create custom reports in Zendesk Explore?
Creating custom reports in Zendesk Explore allows you to tailor data analysis to your specific needs. Most reports consist of metrics and attributes. Metrics are quantifiable data like the number of tickets, while attributes are qualitative data…
What are some examples of reports I can view in Zendesk Suite?
Zendesk Suite provides a wide range of reports to help you analyze support activity. Some examples include reports on created, open, and solved tickets, help center page views, and information about deals made using Zendesk Sell. You can also view…
Can I modify reports in Zendesk Explore?
Yes, you can modify reports in Zendesk Explore to better suit your needs. Once you've created a report, you can change the chart style, filter it by date, and even return only the top or bottom results. This flexibility allows you to tailor reports…
What other reporting features does Zendesk Suite offer?
Besides Explore, Zendesk Suite offers additional dashboards for reporting. The Chat dashboard allows agents to configure settings and view relevant information, while the Live calls dashboard lets team managers monitor ongoing calls, listen in, and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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