Forward Calls to Talk Toll-Free Number - Frequently asked questions
Discover how to forward calls from your current toll-free number to your Zendesk Talk toll-free number. Explore common questions and solutions for seamless call forwarding.
Frequently asked questions
Why can't I forward calls from my toll-free number to Zendesk Talk?
Forwarding calls from one toll-free number to another often doesn't work due to cost issues. When a call is made to a toll-free number, the owner of that number pays for the call. If multiple toll-free numbers are involved, each party tries to pass…
How can I forward calls from my toll-free number to a local number in Zendesk Talk?
To forward calls from your toll-free number, you need to use a local number in Zendesk Talk. This is because toll-free to toll-free call forwarding often fails due to cost issues. Create a local number in Talk and set it up with your current…
What is the cost structure issue with toll-free numbers?
The cost structure of toll-free numbers can cause call forwarding issues. When a call is made to a toll-free number, the owner of that number pays for the call. If multiple toll-free numbers are involved, each party tries to pass the cost to the…
Can I make outbound calls with my toll-free number in Zendesk Talk?
Yes, you can make outbound calls with your toll-free number in Zendesk Talk. However, the forwarding of calls from one toll-free number to another is where issues arise due to cost structures. For more information on making outbound calls with…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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