Yes, you can make outbound calls with your toll-free number in Zendesk Talk. However, the forwarding of calls from one toll-free number to another is where issues arise due to cost structures.
For more information on making outbound calls with your toll-free number, you can refer to the original Zendesk article.
Forwarding calls from one toll-free number to another often doesn't work due to cost issues. When a call is made to a toll-free number, the owner of that number pays for the call. If multiple toll-free numbers are involved, each party tries to pass…
To forward calls from your toll-free number, you need to use a local number in Zendesk Talk. This is because toll-free to toll-free call forwarding often fails due to cost issues. Create a local number in Talk and set it up with your current…
The cost structure of toll-free numbers can cause call forwarding issues. When a call is made to a toll-free number, the owner of that number pays for the call. If multiple toll-free numbers are involved, each party tries to pass the cost to the…