Understanding Toll-Free Number Cost Structure Issues
Learn about the cost structure issues with toll-free numbers that affect call forwarding and how it impacts Zendesk Talk.
What is the cost structure issue with toll-free numbers?
The cost structure of toll-free numbers can cause call forwarding issues. When a call is made to a toll-free number, the owner of that number pays for the call.
If multiple toll-free numbers are involved, each party tries to pass the cost to the other, leading to call rejections. This is a common issue with toll-free systems, not specific to Zendesk Talk.
More related questions
Why can't I forward calls from my toll-free number to Zendesk Talk?
Forwarding calls from one toll-free number to another often doesn't work due to cost issues. When a call is made to a toll-free number, the owner of that number pays for the call. If multiple toll-free numbers are involved, each party tries to pass…
How can I forward calls from my toll-free number to a local number in Zendesk Talk?
To forward calls from your toll-free number, you need to use a local number in Zendesk Talk. This is because toll-free to toll-free call forwarding often fails due to cost issues. Create a local number in Talk and set it up with your current…
Can I make outbound calls with my toll-free number in Zendesk Talk?
Yes, you can make outbound calls with your toll-free number in Zendesk Talk. However, the forwarding of calls from one toll-free number to another is where issues arise due to cost structures. For more information on making outbound calls with your…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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