Viewing Audit Log for Account Changes - Frequently asked questions
Frequently asked questions
What is the Zendesk audit log and what changes does it track?
The Zendesk audit log is a comprehensive record of changes made to your Zendesk account. It captures changes made by agents and admins, but not end user activities. The log includes changes to account information, user updates, apps, web widgets,…
How can I view the audit log in Zendesk's Admin Center?
To view the audit log in Zendesk's Admin Center, navigate to the Account section in the sidebar and select Audit log > Audit log. Here, you can view the entire change history of your account, sort the log by time, filter the list, or export a copy…
Can I filter the audit log to find specific changes?
Yes, you can filter the audit log in Zendesk to find specific changes. Filtering helps you narrow down the log entries to find exactly what you're looking for, especially when dealing with a large volume of events. You can sort entries by date,…
How do I export the audit log from Zendesk?
Exporting the audit log from Zendesk is straightforward. You can export a CSV formatted copy of the audit log, which will be emailed to your primary Zendesk email address. If you apply filters before exporting, the CSV file will reflect those…
What time zone is used in the Zendesk audit log?
The time zone used in the Zendesk audit log depends on where you are viewing it. In the Zendesk API and Zendesk Support, audit log timestamps are in Coordinated Universal Time (UTC). However, in the Admin Center, timestamps are shown in your…
What information is included in each audit log entry?
Each entry in the Zendesk audit log includes several pieces of information to help you understand the changes made. These include the time and date of the event, the actor (user or system) responsible for the change, the IP address of the actor,…
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