How to Delete User in Zendesk WFM - Frequently asked questions
Explore common questions about deleting users in Zendesk WFM accounts. Find answers to help you manage user accounts effectively and troubleshoot issues.
Frequently asked questions
How do I delete a user in Zendesk WFM?
To delete a user in Zendesk WFM, you need to perform the action in the Zendesk Support agent interface. This is because the WFM account only allows you to deactivate users, not delete them directly. For detailed steps, you can refer to the article…
What happens to user data after deleting a user in Zendesk WFM?
When you delete a user in Zendesk WFM, their data isn't completely removed. Any past activities, such as those from the previous month, will still be recorded in the system. This means that while the user will no longer be active or able to…
How long does it take for a user downgrade to reflect in Zendesk WFM?
Downgrading a user from an agent to an end-user role in Zendesk can take up to 12 hours to reflect in the WFM system. During this time, the system processes the change and deactivates the user in WFM. This delay is important to consider when…
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