User Data After Deletion in Zendesk WFM
Discover what happens to user data after deleting a user in Zendesk WFM. Learn about data retention and historical records.
What happens to user data after deleting a user in Zendesk WFM?
When you delete a user in Zendesk WFM, their data isn't completely removed. Any past activities, such as those from the previous month, will still be recorded in the system.
This means that while the user will no longer be active or able to perform new actions, their historical data remains intact. This is important for maintaining accurate records and reports within your Zendesk system.
More related questions
How do I delete a user in Zendesk WFM?
To delete a user in Zendesk WFM, you need to perform the action in the Zendesk Support agent interface. This is because the WFM account only allows you to deactivate users, not delete them directly. For detailed steps, you can refer to the article…
How long does it take for a user downgrade to reflect in Zendesk WFM?
Downgrading a user from an agent to an end-user role in Zendesk can take up to 12 hours to reflect in the WFM system. During this time, the system processes the change and deactivates the user in WFM. This delay is important to consider when…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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