Setting Up Suspended Ticket Notifications - Frequently asked questions
Discover answers to common questions about setting up suspended ticket notifications in Zendesk. Learn how to manage alerts and troubleshoot issues effectively.
Frequently asked questions
How can I set up suspended ticket notifications in Zendesk?
You can easily set up suspended ticket notifications in Zendesk to keep track of any issues. To do this, go to the Admin Center, click on the Objects and rules icon in the sidebar, and select Tickets > Settings. In the Suspended Ticket…
Can I limit suspended ticket notifications to specific hours?
Currently, Zendesk does not offer the option to limit suspended ticket notifications to specific hours, such as only during business hours. Notifications are sent whenever new suspended tickets are received, regardless of the time. If this feature…
Who can access the Suspended Tickets folder in Zendesk?
In Zendesk, the Suspended Tickets folder is accessible to admins and any agent roles with permission to view all tickets in your account. If you want other roles to access this folder, ensure their role permissions are set accordingly. This setup…
Is it possible to disable ticket suspension for 'Email Authentication failure'?
Disabling ticket suspension specifically for 'Email Authentication failure' is not directly possible in Zendesk. This suspension reason indicates that the email might be spoofed or not from the actual source. To address this, consider configuring…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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