How to Fix 'Refused to Connect' Error - Frequently asked questions
Discover solutions to the 'Refused to Connect' error in Zendesk. This page addresses common questions and troubleshooting tips to resolve connectivity issues.
Frequently asked questions
Why am I seeing 'refused to connect' when signing into Zendesk?
The 'refused to connect' error occurs due to privacy settings blocking third-party cookies. When you try to sign in to a host-mapped Zendesk account, the URL mismatch between the sign-in page and the underlying Zendesk page can cause some…
How can I enable third-party cookies to fix Zendesk login issues?
Enabling third-party cookies can help resolve login issues with Zendesk. The 'refused to connect' error often results from privacy settings that block third-party cookies. To fix this, you need to allow third-party cookies in your browser. For…
What should I do if ad-blockers prevent me from signing into Zendesk?
Ad-blockers might be causing issues with signing into Zendesk by blocking necessary cookies. If you encounter a 'refused to connect' error, try disabling your ad-blockers temporarily to see if it resolves the issue. Some ad-blockers allow you to…
Why does the URL mismatch cause issues with Zendesk login?
A URL mismatch can lead to login issues in Zendesk due to blocked cookies. Host-mapped Zendesk accounts have a sign-in page URL that differs from the underlying Zendesk page related to the sign-in cookie. This mismatch can cause some browsers and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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