Fix 'Refused to Connect' Error in Zendesk
Why am I seeing 'refused to connect' when signing into Zendesk?
The 'refused to connect' error occurs due to privacy settings blocking third-party cookies.
When you try to sign in to a host-mapped Zendesk account, the URL mismatch between the sign-in page and the underlying Zendesk page can cause some browsers, ad-blockers, or privacy extensions to block cookies. To resolve this, ensure your browser allows third-party cookies from Zendesk. You can find instructions for enabling cookies in Chrome in the Google Chrome Help article: Clear, enable, and manage cookies in Chrome. Additionally, if you have ad-blockers, try turning them off or adding yoursubdomain.zendesk.com to the allow list. For more details, check out the article: I am having trouble logging in to Zendesk.
More related questions
How can I enable third-party cookies to fix Zendesk login issues?
Enabling third-party cookies can help resolve login issues with Zendesk. The 'refused to connect' error often results from privacy settings that block third-party cookies. To fix this, you need to allow third-party cookies in your browser. For…
What should I do if ad-blockers prevent me from signing into Zendesk?
Ad-blockers might be causing issues with signing into Zendesk by blocking necessary cookies. If you encounter a 'refused to connect' error, try disabling your ad-blockers temporarily to see if it resolves the issue. Some ad-blockers allow you to…
Why does the URL mismatch cause issues with Zendesk login?
A URL mismatch can lead to login issues in Zendesk due to blocked cookies. Host-mapped Zendesk accounts have a sign-in page URL that differs from the underlying Zendesk page related to the sign-in cookie. This mismatch can cause some browsers and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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