Missed Chat to Ticket Creation Time - Frequently asked questions
Discover answers to common questions about the time it takes for a missed chat to be converted into a ticket in Zendesk. Explore various scenarios and solutions.
Frequently asked questions
How quickly does Zendesk create a ticket for a missed chat?
Zendesk creates a ticket for a missed chat immediately after the live chat session ends. If a visitor leaves the session without being served by an agent, a missed chat ticket is automatically generated. However, it's important to note that this…
Does Zendesk create missed chat tickets for all accounts?
Zendesk creates missed chat tickets for most accounts, but there is an exception. If your account has the Zendesk Agent Workspace enabled, the automatic creation of missed chat tickets does not apply. For accounts without this feature, a ticket…
What happens when a visitor leaves a Zendesk chat session unserved?
When a visitor leaves a Zendesk chat session without being served by an agent, a missed chat ticket is created immediately. This ensures that the missed interaction is logged and can be followed up on. However, this automatic ticket creation does…
Is there a delay in creating missed chat tickets in Zendesk?
There is no delay in creating missed chat tickets in Zendesk; they are generated as soon as the chat session ends. This immediate creation helps ensure that no missed interactions go unnoticed. Keep in mind, this process is not applicable to…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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