Network Error in Report - Frequently asked questions
Discover solutions to common network error issues in reports. This page addresses frequently asked questions to help you troubleshoot and resolve these errors effectively.
Frequently asked questions
Why do I receive a 'Network error' when running a Zendesk Explore report?
A 'Network error' in Zendesk Explore reports usually occurs when the data threshold is exceeded. Explore can handle up to 50,000 rows of data at a time. If your report exceeds this limit, you'll see a Network Error message. To fix this, you can…
How can I adjust date filters to fix a Network error in Zendesk Explore?
Adjusting date filters can help resolve a Network error in Zendesk Explore by reducing the data load. This error occurs when the data threshold of 50,000 rows is exceeded. To adjust a date filter, select an existing filter like 'Ticket created -…
What should I do if my Zendesk Explore report exceeds the data threshold?
If your Zendesk Explore report exceeds the data threshold, you'll need to narrow the report's scope. The threshold is 50,000 rows, and exceeding it results in a Network error. To address this, adjust your report's date and data filters. Start by…
Can system outages cause Network errors in Zendesk Explore?
Yes, system outages can sometimes cause Network errors in Zendesk Explore. While data threshold issues are a common cause, outages, such as those experienced by AWS, can also lead to these errors. If you suspect a system outage is causing the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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