Consolidate Zendesk IP Ranges - Frequently asked questions
Frequently asked questions
What changes are being made to Zendesk IP ranges?
Zendesk is consolidating its public IP addresses into a single range. This change, effective September 15, 2024, aims to simplify firewall management for customers. By merging the IPs into a single address range, Zendesk services will be easier to…
Why is Zendesk consolidating its IP addresses?
Zendesk is consolidating its IP addresses to simplify firewall management for customers. By merging the IPs into a single range, it streamlines configurations and enhances network efficiency. This change is particularly beneficial for customers…
What actions do I need to take for the Zendesk IP range update?
To ensure uninterrupted access to Zendesk services, you need to update your firewall configurations. Specifically, you should configure your firewall to accept Zendesk’s public IP range 216.198.0.0/18. While most services will use this range, some…
When will the Zendesk IP range consolidation take place?
The consolidation of Zendesk's IP ranges will be fully effective by September 15, 2024. The rollout starts on August 15, 2024, and will continue until the end date. This timeline allows customers to adjust their firewall settings accordingly to…
Where can I provide feedback or get help regarding the IP range changes?
If you have feedback or questions about the IP range changes, you can visit Zendesk's community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with your Zendesk products, you can contact…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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