image for site

How to Use LiveAgent - Frequently asked questions

Discover answers to common questions about using LiveAgent. Learn how to optimize your support experience with detailed FAQs on features, setup, and troubleshooting.

Frequently asked questions

How do I connect LiveAgent to Zendesk QA?

Connecting LiveAgent to Zendesk QA is a straightforward process. First, during the signup, select LiveAgent from the list of integrations. Then, name your connection, add your LiveAgent subdomain and API token, and click continue. You'll be…

Can I connect multiple LiveAgent instances to Zendesk QA?

Yes, you can connect multiple LiveAgent instances to Zendesk QA. After your initial setup, go to Account Settings > Connections in Zendesk QA to add more instances. This flexibility allows you to manage multiple help desks efficiently within the…

What should I do if I need to import older data from LiveAgent?

If you need to import data older than the last 24 hours from LiveAgent, you can contact the Zendesk Support team for assistance. They can help you with importing older data based on your specific needs and conversation…

Are there security options when connecting LiveAgent to Zendesk QA?

Yes, when connecting LiveAgent to Zendesk QA, you have additional security options. These options allow you to prevent specific information and conversations from being synced with Zendesk QA, ensuring that sensitive data remains…

How long does it take to sync data from LiveAgent to Zendesk QA?

The time it takes to sync data from LiveAgent to Zendesk QA depends on the options you selected and your conversation volume. Initially, Zendesk QA will start syncing the last 24 hours of data, which may take some…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites