Security Options for LiveAgent and Zendesk QA Integration
Learn about the security options available when connecting LiveAgent to Zendesk QA. Protect your sensitive data effectively.
Are there security options when connecting LiveAgent to Zendesk QA?
Yes, when connecting LiveAgent to Zendesk QA, you have additional security options. These options allow you to prevent specific information and conversations from being synced with Zendesk QA, ensuring that sensitive data remains protected.
More related questions
How do I connect LiveAgent to Zendesk QA?
Connecting LiveAgent to Zendesk QA is a straightforward process. First, during the signup, select LiveAgent from the list of integrations. Then, name your connection, add your LiveAgent subdomain and API token, and click continue. You'll be…
Can I connect multiple LiveAgent instances to Zendesk QA?
Yes, you can connect multiple LiveAgent instances to Zendesk QA. After your initial setup, go to Account Settings > Connections in Zendesk QA to add more instances. This flexibility allows you to manage multiple help desks efficiently within the…
What should I do if I need to import older data from LiveAgent?
If you need to import data older than the last 24 hours from LiveAgent, you can contact the Zendesk Support team for assistance. They can help you with importing older data based on your specific needs and conversation volume.
How long does it take to sync data from LiveAgent to Zendesk QA?
The time it takes to sync data from LiveAgent to Zendesk QA depends on the options you selected and your conversation volume. Initially, Zendesk QA will start syncing the last 24 hours of data, which may take some time.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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