Location of Service Data in Sunshine - Frequently asked questions
Frequently asked questions
Where is my Sunshine Service Data hosted?
Sunshine Service Data is hosted based on your account's location. Generally, your Sunshine Service Data is hosted in the same region as your Support account at the time you activate Sunshine. However, it cannot be migrated to another location…
Can I move my Sunshine Service Data to a different region?
Unfortunately, you cannot move your Sunshine Service Data to a different region after activation. Once your Sunshine account is live, the data remains in the region where it was initially hosted. This applies even if you later enact the data center…
What happens to Sunshine data if I change my Support account's hosting model?
If you change your Support account's hosting model after activating Sunshine, your Sunshine data will remain in its original location. Sunshine does not support migrating Service Data to a new location if the hosting model…
Is Sunshine covered by the Data Center Location Add-On?
Sunshine is not covered by the Data Center Location Add-On. This means there is no contractual commitment to host Sunshine Service Data in a specific location, and it cannot be migrated to a new location if the hosting model…
Where can Sunshine Custom Objects data be hosted?
Sunshine Custom Objects data can only be hosted in the US or EEA. If your Support or Suite account is hosted in APAC, your Sunshine Custom Object data will be hosted in the…
Where can Sunshine United Profiles and Events data be hosted?
Sunshine United Profiles and Events data can be hosted in the US, EEA, and APAC regions. However, this is subject to the condition that the data cannot be migrated to a new location if the hosting model…
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