Export Zendesk Support Data - Frequently asked questions
Discover the best methods for regularly exporting Zendesk Support data. This page answers common questions and provides insights into efficient data export practices.
Frequently asked questions
How can I automate daily exports of Zendesk Support data?
To automate daily exports of your Zendesk Support data, you should use the Incremental Exports endpoint. This API is designed for users who need to track changes in their Zendesk Support data since their last export. By using the start_time…
What are the different types of data I can export using Zendesk's Incremental Export API?
Zendesk's Incremental Export API allows you to export various types of data, making it a versatile tool for data management. You can export ticket data, user data, and more using specific endpoints. The available endpoints include Incremental…
Can I use third-party apps to schedule Zendesk data exports?
Yes, you can use third-party apps to schedule Zendesk data exports. Some users have found success with apps like Skyvia, which offers both free and paid versions. Skyvia allows you to schedule data imports and exports, although it's important to…
How do I handle rate limits when using Zendesk's API for data exports?
When using Zendesk's API for data exports, it's crucial to manage rate limits to ensure smooth operation. The Developer Tools Guide provides resources on how to avoid hitting these limits. One effective strategy is to paginate through lists, which…
What is the Incremental Export API in Zendesk?
The Incremental Export API in Zendesk is a tool designed for users who need to export data that has changed since their last export. It allows for efficient data management by only exporting updated information. This API includes several…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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