Managing Light Agent Seats in Zendesk - Frequently asked questions
Frequently asked questions
What are light agents in Zendesk and what can they do?
Light agents in Zendesk are team members with limited permissions who can stay informed about tickets and provide expertise by adding private comments. They are ideal for subject matter experts who need to contribute without full agent…
How many light agents can I have with my Zendesk plan?
The number of light agents you can have depends on your Zendesk Suite plan. Suite Growth allows up to 50, Suite Professional up to 100, Suite Enterprise up to 1000, and Suite Enterprise Plus up to 5000. You can always purchase more if…
How can I check my current light agent usage in Zendesk?
To check your current light agent usage, go to the Team members page in the Admin Center. Here, you can see how many light agent seats you're using and how many are remaining. If your account doesn't have light agents yet, they won't appear in the…
What should I do if I'm nearing my light agent seat limit?
If you're nearing your light agent seat limit, you can either free up seats by promoting or removing light agents, or you can purchase additional seats. Promoting a light agent requires a fully-paid agent seat, while removing them frees up their…
How do I buy more light agents for my Zendesk account?
To buy more light agents, go to the Admin Center, click Account, then Billing > Subscription. Click Manage, then New, and enter the number of light agents you want. Click Add to subscription and Update subscription to complete the purchase. Note…
Can I add light agents if my Zendesk subscription doesn't have them?
Yes, you can add light agents to a subscription that doesn't have them. In the Admin Center, navigate to Account > Billing > Subscription, click Manage, then New, and select light agents from the list. Enter the desired number and update your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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