Evaluating Zendesk Support Trial - Frequently asked questions
Frequently asked questions
How do I add agents to my Zendesk trial account?
Adding agents to your Zendesk trial account is a straightforward process. As the site administrator, you can invite agents to work on tickets by sending them a welcome email with a verification link. To add agents, navigate to the Admin Center,…
What are agent groups in Zendesk and how do I create them?
Agent groups in Zendesk help manage ticket assignments by collecting agents together based on teams, departments, or expertise. This allows for efficient ticket handling and performance tracking. To create a group, go to the Admin Center, click…
How can I add email addresses to my Zendesk account?
Adding email addresses to your Zendesk account allows you to manage customer inquiries efficiently by converting emails into tickets. You can set up multiple support addresses to match different ticket issues. To add a support address, go to the…
How do I organize tickets into views in Zendesk?
Organizing tickets into views in Zendesk helps agents manage their workflow by dynamically sorting tickets based on specific criteria. Views act as collections of tickets with filters that reflect your agents' workflow. To create a view, navigate…
What are macros in Zendesk and how do I create them?
Macros in Zendesk are predefined actions that help agents respond to tickets quickly and consistently. They save time by automating responses and updating ticket properties with a single click. To create a macro, go to the Admin Center, click…
How can I add custom ticket fields in Zendesk?
Custom ticket fields in Zendesk allow you to categorize and prioritize tickets based on your business needs. They provide valuable data for processing and reporting. To add a custom ticket field, navigate to the Admin Center, click 'Objects and…
How do I automate tasks with triggers and automations in Zendesk?
Automating tasks with triggers and automations in Zendesk helps reduce redundant work and improve efficiency. Triggers are event-based rules, while automations are time-based. To add a trigger, go to the Admin Center, click 'Objects and rules' in…
What is Zendesk Explore and how can it improve performance?
Zendesk Explore provides analytics to measure and improve customer experience. It includes best practice dashboards and analysis to help teams track success. Explore allows you to analyze team performance, operational metrics, and customer…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
