Resolve Side Conversations in Ticket View - Frequently asked questions
Discover solutions for Side Conversations not appearing in ticket view creation. Explore common issues, troubleshooting steps, and expert tips to resolve this problem efficiently.
Frequently asked questions
Why aren't Side Conversations showing as a channel in ticket view creation?
If Side Conversations aren't appearing as a channel when you're creating a ticket view, it might be due to a setting that needs to be enabled. Make sure the 'Turn on Child tickets' option is activated in the Side Conversation settings. You can find…
How can I enable Side Conversations in Zendesk ticket views?
To enable Side Conversations in your Zendesk ticket views, you need to adjust a specific setting. Go to Admin > Workspaces > Side Conversation and ensure that the 'Turn on Child tickets' option is checked. This setting is essential for displaying…
What should I do if Side Conversation tickets aren't visible in Zendesk?
If your Side Conversation tickets aren't visible in Zendesk, you might need to enable a specific feature. Check if the 'Turn on Child tickets' option is enabled in the Side Conversation settings, located under Admin > Workspaces > Side…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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