Troubleshoot Missing Side Conversation Tickets
Learn how to troubleshoot missing Side Conversation tickets in Zendesk by enabling the correct settings.
What should I do if Side Conversation tickets aren't visible in Zendesk?
If your Side Conversation tickets aren't visible in Zendesk, you might need to enable a specific feature. Check if the 'Turn on Child tickets' option is enabled in the Side Conversation settings, located under Admin > Workspaces > Side Conversation.
This feature is necessary for the visualization of Side Conversation tickets in your views. Without it, the Side Conversation channel won't appear. For more information, you can refer to the originalZendesk article.
More related questions
Why aren't Side Conversations showing as a channel in ticket view creation?
If Side Conversations aren't appearing as a channel when you're creating a ticket view, it might be due to a setting that needs to be enabled. Make sure the 'Turn on Child tickets' option is activated in the Side Conversation settings. You can find…
How can I enable Side Conversations in Zendesk ticket views?
To enable Side Conversations in your Zendesk ticket views, you need to adjust a specific setting. Go to Admin > Workspaces > Side Conversation and ensure that the 'Turn on Child tickets' option is checked. This setting is essential for displaying…
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