Enable Side Conversations in Zendesk Ticket Views
Find out how to activate Side Conversations in Zendesk ticket views by adjusting the 'Turn on Child tickets' setting.
How can I enable Side Conversations in Zendesk ticket views?
To enable Side Conversations in your Zendesk ticket views, you need to adjust a specific setting. Go to Admin > Workspaces > Side Conversation and ensure that the 'Turn on Child tickets' option is checked.
This setting is essential for displaying Side Conversation tickets in your views. Without enabling it, the Side Conversation channel won't be visible in your account. For further details, check out the originalZendesk article.
More related questions
Why aren't Side Conversations showing as a channel in ticket view creation?
If Side Conversations aren't appearing as a channel when you're creating a ticket view, it might be due to a setting that needs to be enabled. Make sure the 'Turn on Child tickets' option is activated in the Side Conversation settings. You can find…
What should I do if Side Conversation tickets aren't visible in Zendesk?
If your Side Conversation tickets aren't visible in Zendesk, you might need to enable a specific feature. Check if the 'Turn on Child tickets' option is enabled in the Side Conversation settings, located under Admin > Workspaces > Side…
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