Service Incident March 5, 2024 - Frequently asked questions
Frequently asked questions
What happened during the Zendesk service incident on March 5, 2024?
On March 5, 2024, Zendesk experienced a service incident affecting some users. Between 1:53 AM and 2:12 AM UTC, customers on pods 13 and 20 faced slow connection speeds or error messages due to networking issues with our CDN vendor. The issue was…
How was the Zendesk service issue on March 5, 2024 resolved?
The service issue on March 5, 2024, was resolved by rerouting traffic. Our CDN vendor rerouted a large volume of traffic to mitigate the issue, which was caused by a bad transit in Portland leading to congestion. The problem was resolved at 2:12…
What caused the Zendesk service incident on March 5, 2024?
The root cause of the Zendesk service incident on March 5, 2024, was a networking issue. Specifically, customers using Argo Smart Routing through Portland experienced increased failure rates when our CDN vendor disabled a bad transit, causing…
What were the symptoms of the Zendesk service issue on March 5, 2024?
During the Zendesk service issue on March 5, 2024, users experienced several symptoms. These included green error screens, message ticket loading issues, and general slowness when loading pages. These issues were reported by customers on pods 13…
What steps is Zendesk taking to prevent future incidents like the one on March 5, 2024?
Zendesk is taking several steps to prevent future incidents similar to the one on March 5, 2024. These include improving CDN vendor monitoring and alerting, as well as reviewing internet resilience monitors. These measures aim to enhance the…
Where can I find more information about the Zendesk service incident on March 5, 2024?
For more information about the Zendesk service incident on March 5, 2024, you can check the system status page. The summary of the post-mortem investigation is usually posted there a few days after the incident has ended. If you have additional…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
