Deploying Trigger Updates in Zendesk - Frequently asked questions
Frequently asked questions
What is the purpose of using a premium sandbox in Zendesk?
A premium sandbox in Zendesk is used to reduce risk by allowing you to create, update, and test changes in a controlled environment. This sandbox mirrors your production setup, enabling you to safely test business rule configurations like triggers…
How do I modify and test a trigger in a Zendesk sandbox?
To modify and test a trigger in a Zendesk sandbox, you first need to create a new premium sandbox or use an existing one created after August 30, 2021. Then, create the necessary agent groups, such as VIP and Standard Account Managers, and update…
What steps are involved in deploying an updated trigger to production in Zendesk?
Deploying an updated trigger to production in Zendesk involves several steps. First, navigate to the Admin Center in your production account, select Sandbox > Deployment, and choose Trigger as the configuration type. Select your sandbox, locate the…
How can I verify the success of a trigger deployment in Zendesk?
To verify the success of a trigger deployment in Zendesk, check the notification confirming the deployment. Then, visit the Triggers page in your production account to review the updated business rule. Ensure the actions are correct and compare the…
What are the limitations of using existing premium sandboxes in Zendesk?
When using existing premium sandboxes in Zendesk, be aware of certain limitations. Trigger deployments only work for sandboxes created on or after August 30, 2021, and automation deployments (beta) are limited to sandboxes created on or after May…
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