How to Access Ticket Views in Zendesk - Frequently asked questions
Frequently asked questions
How do I access my views of tickets in Zendesk?
To access your views of tickets in Zendesk, simply click the Views icon in the sidebar. This will display a list of your views, which are grouped based on certain criteria. You can open any view to see the tickets associated with it. The list…
What are standard views in Zendesk?
Standard views in Zendesk are pre-defined sets of views that help with the essential day-to-day support workflow. These include views like 'Your unsolved tickets', 'Unassigned tickets', 'All unsolved tickets', and more. These views are designed to…
Can I create personal views in Zendesk?
Yes, agents can create their own personal views in Zendesk. Personal views allow you to customize how you group and view tickets based on criteria that are important to you. You can have up to 10 personal views in your…
How can I manage the order of my views in Zendesk?
In Zendesk, you can manage the order of your views by using the arrow to collapse the views in the shared or personal list. If you have more views than appear, you can click 'Manage views' at the bottom of the list to access and reorder them as…
What is the difference between shared and personal views in Zendesk?
Shared views in Zendesk are accessible to multiple users, such as team views that can be used by agents with access. Personal views, on the other hand, are created by individual agents for their own use, allowing them to customize how they view and…
Why can't I save a new view in Zendesk?
If you're unable to save a new view in Zendesk, it might be due to your current plan. Creating views to manage ticket workflow is available from the team plan onwards. Check your subscription under Admin Center > Billing > Subscription to verify…
How many views can I have in Zendesk?
In Zendesk, you can have up to 30 active standard and shared team views and up to 10 personal views. On Enterprise plans, admins can limit agents in custom roles to the previous default number of views, which was 12 shared and 8 personal…
Can I restrict access to the suspended ticket view in Zendesk?
Currently, in Zendesk, the suspended ticket view is a default part of Zendesk Support and is shown to administrators and any agent with access to all tickets in your account. There is no setting to restrict this view to a certain group of agents or…
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