What's New in Zendesk August 2020 - Frequently asked questions
Frequently asked questions
What new security add-ons are available in the Zendesk Support Suite?
Zendesk has introduced two new security add-ons for the Support Suite: Enhanced Disaster Recovery and Advanced Compliance. These add-ons replace the previous Advanced Security add-on and can be purchased separately to provide additional security…
How has the Zendesk Agent Workspace been improved?
The Zendesk Agent Workspace has received several enhancements to improve agent efficiency and user experience. It now features a redesigned conversation header, allowing agents to quickly view the status of a conversation and filter by type….
What are the new features in Zendesk Support for side conversations?
Zendesk Support has introduced several new features to enhance side conversations. You can now search through side conversations to easily retrieve valuable ticket data. Additionally, follow-up tickets can be created when a side conversation within…
What improvements have been made to Zendesk Guide's user segments?
Zendesk Guide has enhanced its user segments feature, allowing for more flexible configuration. You can now select specific users, whether staff or end-users, to be added to a segment without needing to select them via an attribute or tag. This…
What new capabilities does Zendesk Sell offer for sales engagement?
Zendesk Sell has introduced new sales engagement automation tools that allow sales reps to schedule personalized email series to engage and qualify leads more effectively. These tools are integrated into existing workflows, automatically updating…
How does the Shopify integration with Zendesk Sunshine work?
The Shopify integration with Zendesk Sunshine allows you to easily incorporate Shopify events, such as fulfillment activities, and customer profile details into the customer context. This integration enables agents to process refunds and…
What is the new multiparty conversation feature in Zendesk Sunshine Conversations?
The new multiparty conversation feature in Zendesk Sunshine Conversations allows businesses to bring multiple participants into a single conversation. This feature is ideal for connecting buyers and sellers on a marketplace, enabling external team…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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