How to Use Zendesk Talk Reporting - Frequently asked questions
Frequently asked questions
How can I report on calls using Zendesk Explore?
Zendesk Explore provides a prebuilt dashboard to help you monitor your call center activity. This dashboard allows you to access useful call information recorded by Talk, giving you insights into your call center's performance. You can analyze…
How do I review my Talk usage charges?
You can use the Talk usage charges report to understand your current Talk account billing. This report provides a detailed breakdown of your usage, helping you keep track of costs and manage your budget effectively. To access this report, log into…
How can I monitor call network and audio quality in Zendesk Talk?
Zendesk Talk provides notifications in the Talk console when your call audio or network quality drops. This feature helps you quickly identify and address any issues that may affect call quality. By monitoring these notifications, you can ensure…
What is the live calls dashboard in Zendesk Talk?
The live calls dashboard in Zendesk Talk allows team managers to see all ongoing calls at a glance. This tool is essential for real-time monitoring and management of call center operations. With the live calls dashboard, managers can listen in on…
How can I analyze call activity with the Talk Team dashboard?
The Talk Team dashboard provides detailed insights into current queue activity and account-wide call activity. This tool is designed to help you analyze and optimize your call center's performance. By using the Talk Team dashboard, you can track…
What metrics are available in the Zendesk Talk dashboard?
The Zendesk Talk dashboard includes a variety of metrics that provide insights into your call center's performance. These metrics cover aspects such as call volumes, durations, wait times, and agent performance. Understanding these metrics is…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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